Contact information
The fastest way to reach VibePet is by email. Every message is read by a person and answered in the order it arrives.
Response time
We reply within 1-2 business days, Monday to Friday. Messages sent on weekends or public holidays are answered on the next business day.
What to include
If your message is about an existing order, please include your order number and, where relevant, photos of the item and the packaging. It usually lets us solve the problem in one reply instead of three.
Store details
VibePet
746 E Tilghman St, Allentown, PA 18109, United States
Online at www.vibepet.shop. We currently ship within the United States.
Related policies
For delivery questions see our Shipping policy. For returns and refunds see our Return and refund policy.
Last updated: July 28, 2026